GACKT Official news update. Translation below:

We sincerely thank you for your continued patronage of this site
Customer support will be taking a break during the dates below for Golden Week holidays.

【Holiday period】
April 29 2020 (Wed)〜May 6 2020 (Wed)

With regards to replies to inquires which are sent to us during the aforementioned period, we will only respond from May 7 2020 (Tue) onward.

GACKT OFFICIAL WEBSITE

＊We sincerely apologies that we cannot reply to inquiries about information not posted in site contents, news, mail magazines, etc.. We thank you for your understanding.
For inquiries about live events, please contact the event organizer of each live event.

Source: GACKT.com

Translation: Sara @ GACKT ITALIA Team

Translation © GACKT ITALIA